PRIVACY POLICY

1. Introduction
This Privacy Policy describes how efsobet1227.com collects, uses, processes, stores, and protects users’ personal data when accessing and using our services.
The website efsobet1227.com is operated by Creative Solution Limited, registration number 15946, registered at the following address:
Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros.
The Company acts as the Data Controller in accordance with applicable data protection legislation and the regulatory requirements of the licensing authority.
The platform operates in compliance with the requirements of Anjouan Licensing Services Inc. and applicable AML/CFT (Anti-Money Laundering / Counter-Terrorism Financing) regulations.
Contact for personal data protection matters:
đź“§ info@efsobet.com
This Privacy Policy forms an integral part of the platform’s Terms & Conditions.

2. Legal Basis for Data Processing
We process users’ personal data based on the following legal grounds:

  • Performance of a contract between the user and the platform (provision of gaming services)
  • Compliance with legal and regulatory obligations
  • Fulfillment of AML/CFT, KYC requirements and prevention of financial crime
  • Legitimate interests of the operator (platform security, fraud prevention, service improvement)
  • User consent (for example, for marketing communications)

Where processing is based on consent, the user has the right to withdraw their consent at any time.

3. Personal Data We Collect

3.1 Identification Data
We may request:

  • Full name
  • Date of birth
  • Residential address
  • Copy of an identity document
  • Photograph or selfie for identity verification

These data are used to carry out KYC (Know Your Customer) procedures.

3.2 Contact Information

  • Email address
  • Phone number
  • Other contact details provided by the user

3.3 Financial Information

  • Payment details
  • Transaction history
  • Deposit and withdrawal history
  • Information about payment methods

3.4 Technical Data

  • IP address
  • Geolocation data
  • Device type
  • Operating system
  • Browser type
  • Cookies and activity data

3.5 Compliance Data
In accordance with AML/CFT requirements and Anjouan Gaming regulatory requirements, we may collect:

  • KYC documentation
  • Identity verification data
  • Source of Funds confirmation
  • Source of Wealth confirmation
  • Sanctions screening records

We do not provide services to individuals under the age of 18 and do not knowingly collect personal data from minors.

4. Purposes of Data Processing
Users’ personal data are used for the following purposes:

  • registration and account management
  • conducting KYC and identity verification procedures
  • compliance with AML/CFT requirements
  • processing payments and transactions
  • fraud prevention
  • responsible gaming monitoring
  • ensuring platform security
  • providing customer support
  • compliance with regulatory requirements
  • preparation of reports for regulators
  • analysis and service improvement
  • marketing communications (with user consent)

5. Disclosure of Data to Third Parties
We may share personal data with the following categories of recipients:

  • payment providers
  • identity verification providers (KYC providers)
  • gaming software providers
  • IT and hosting providers
  • fraud prevention service providers
  • regulatory authorities
  • law enforcement authorities where legally required

This may include data transfers to:

  • Anjouan Offshore Finance Authority (AOFA)
  • Financial Intelligence Units (FIU)
  • other competent regulatory authorities

All third parties are required to comply with confidentiality and data protection obligations. We do not sell users’ personal data.

6. International Data Transfers
Personal data may be transferred to and processed in jurisdictions outside the user’s country of residence.
When transferring data internationally, we apply appropriate safeguards, including:

  • contractual data protection provisions
  • technical security measures
  • organizational information protection measures

7. Data Retention Period
We retain personal data only for the period necessary to:

  • fulfill contractual obligations
  • comply with legal requirements
  • meet AML/CFT obligations

In accordance with regulatory and AML standards, documents and records may be retained for at least five (5) years after the user account is closed. After the retention period expires, the data will be deleted or anonymized.

8. User Rights
In accordance with applicable legislation, the user has the right to:

  • access their personal data
  • request correction of inaccurate data
  • request deletion of data (where permitted by law)
  • restrict data processing
  • object to processing
  • withdraw previously given consent
  • request data portability

Requests may be sent to:
đź“§ info@efsobet.com
The user also has the right to file a complaint with the competent regulatory authority.

9. Cookies and Tracking Technologies
We use cookies and similar technologies for:

  • ensuring proper website functionality
  • traffic analysis
  • improving user experience
  • fraud prevention
  • account security

Users may manage cookie settings through their browser settings or through the consent banner on the website. Disabling cookies may affect the functionality of the platform.

10. Security Measures
We apply modern technical and organizational data protection measures, including:

  • SSL encryption
  • encrypted databases
  • intrusion detection systems
  • firewalls
  • access control
  • security monitoring

In the event of a data breach that poses a risk to users, we will notify the relevant regulatory authorities and users in accordance with applicable requirements.

11. Marketing Communications
With the user’s consent, we may send:

  • promotional offers
  • bonus offers
  • informational newsletters

Users may opt out of receiving marketing communications at any time:
via the unsubscribe link in emails
by contacting customer support.

12. Automated Decision-Making
To ensure platform security, automated systems may be used for:

  • fraud detection
  • AML monitoring
  • player behavior analysis
  • responsible gaming risk assessment

Users may contact customer support to request that an automated decision be reviewed by a company representative.

13. Policy Changes
We reserve the right to periodically update this Privacy Policy. The updated version will be published on the website. Continued use of the platform constitutes the user’s acceptance of the updated policy.

Efsobet.com is operated by Amadeus Technology B.V., a company incorporated under the laws of Curaçao with Company Number 164694 and has a valid Certificate of Operation. This Certificate of Operation is subject to the National Ordinance on Offshore Games of Hazard (Landsverordening buitengaatse hazardspelen, P.B. 1993, no. 63) (NOOGH).

The RGA and GT&C contain important limitations and restrictions that are imposed for your protection and those of others. Before you decide to participate in any game, please make sure to carefully review the RGA and GT&C and regularly check for changes. Either by accessing, registering, or using the gaming environment, you signify to acknowledge, agree and accept the RGA and GT&C, and to be legally bound by it.

The official version of the RGA and GT&C is written in the English language, which supersedes all translations. Any modifications or updates will replace previous versions and become effective two weeks after being made available on the website. It is the user’s responsibility to regularly check for changes. By continuing to use the services after the updated terms become effective, the user is considered to have accepted the changes. Existing users may discontinue using the products and services before the said update becomes effective.